Add a Live Site Help widget to your web site today to provide customers with live online support directly from your web site:
Add a popup chat window to your sales web pages for instant access to a support operator. Setup is easy - sign up, download the operator's app and add an HTML snippet to the web pages where you want the widget to appear. When a visitor to your site requests to chat you will receive a notification in the operator's app.
Create multiple chat widgets for different web pages. Choose colors to match your company's brand and edit window text.
Request additional details prior to a user's chat to enhance your ability to sell and provide support.
No more missed opportunities - opt to hide the chat window when no operators are available, or display an email contact form.
View live usage information and link Live Site Help to your Analytics account for chat usage reporting.
Live Site Help has all the live chat features you need in one place, including built-in spell checking, multiple operators and more:
Let your users skip form-filling by quickly auto-completing name and email address fields using a Facebook account.
Learn how a user found your web site with visitor statistics, including a page view history, browser and software capabilities.
Help users better by requesting extra details from users before they start a chat - add customised input fields to the pre-chat form.
How could your customer service be improved? Ask your users with by building an optional post-chat feedback survey.
Operators can easily send documents and other files to users without them having to leave the conversation.
Stay in control of your support service. With one click, operators can control users' access to the live chat feature.
Enable operators to chat amongst each other with the inter-operator chat feature.
Have multiple support departments? Support staff can transfer chats to the operator who can best deal with a customer's query.
Overcome language barriers with automated translation. Live Site Help seamlessly translates both operator and visitor messages.
Save time and avoid re-typing common responses by saving and re-using your most-used replies.
Help more users at once - create automated chat messages and invites with our flexible rule-based chat engine.
Manage live chat for multiple websites and create as many customised chat widgets as you need!
Test-drive Live Site Help with our 30 day FREE trial! Create your account to add live chat to your web site: