Chat Features



Live Site Help is packed with useful features to extend the functionality of your live chat. Out of the box, live chat is ready to use, but you can add and customize any of the features below:

 Real Time Notifications

Never leave a prospective customer waiting: get instant updates when a visitor requests a live chat and when you receive a new message.

 Send Files

Easily upload and send file attachments such as documents in your conversation with visitors and enable them to download attachments as you chat.

 Multiple Web Sites

Manage live chat for all your web sites from one Live Site Help account. Simply log into your account, add additional web sites and add the HTML snippet to your pages.

 Easy Login

Encourage visitors to participate in live chat with multiple login options. Allow users to start a chat manually or using their Facebook login to pre-populate name and email address fields.

 Multiple Operators

Add unlimited operators to your company's help desk. Operators can accept the chats that they are best equipped to help with.

 Co-Branding

With Live Site Help, the customizable live chat window integrates seamlessly with your own web site, resulting in a professional appearance without users having to leave your web site.

 Statuses & Chat Transfer

Using the convenient Chat Transfer option, users can transfer a chat to another operator whenever they need to. Operators can also update their availability via the Status option to let other users know when they're available or too busy to accept chats.

 Profile Pictures

Add a personal touch to your customer support! Each operator can upload a custom profile picture to appear alongside chat messages.

 Shared Web Browsing

Need to help a user to navigate to a page on your site or demonstrate a process? Started a Shared Web Browsing experience - users can see the web pages that you navigate to.

 Real-Time Translation

Talk to anyone no matter which language they speak. Live Site Help automatically detects a user's language and seamlessly translates both their messages and yours.



Back to Chat Application Next: Customizing Chat



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Test-drive Live Site Help with our 30 day FREE trial! Create your account to add live chat to your web site:


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