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Help us provide the best service for your web site. Select a Live Site Help plan below depending on your web site's requirements:
|Customizable Chat Widgets||Unlimited||Unlimited||Unlimited||Unlimited|
|30 Day FREE Trial|
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Below you will find answers to common questions regarding Live Site Help. If you question is not answer in the Frequently Asked Questions, please contact us below:
What is a support operator?
A support operator is an account of a person who can chat to your customers using Live Site Help. If you have multiple support staff, you can add support operators to your account. They will then be able to accept chat requests and talk to visitors using the operator's application.
What account support is available?
As an account holder, you can take advantage of our customer support via email and telephone. We can help guide you through the process of installing Live Site Help on your web site and using application to talk to your visitors.
What is the Web Application?
The web application, or "web app" is an application for support operators that can be opened and used in any modern web browser. Simply login to the application and you will be able to chat to your web site visitors. We also offer a native Windows® application which provides additional notifications when a user requests live chat.
Can I change my plan?
Yes. You can upgrade or downgrade your plan at any time by contacting us here.
Is there a minimum contract?
No. You are not obliged to keep using Live Site Help for any minimum contract period. If you wish to cancel your account, simply contact us and you will not be charged in the future.
Contact an account advisor with any sign up questions you may have via our contact form.