Live Site Help API



We offer an API for developers wanting to integrate their services with Live Site Help chat data.

Using the API, admin users can obtain details of visitors, including:

  • Chat Requests
  • User Details
  • Page Views
  • Conversations

Using the API: Authentication

To use the API, your application must login to Live Site Help and use the sign in cookie with any requests.

API Requests

Chat Activity

Request a list of chat actions, including messages, using the following URL:

Recent Chat Activity:

/crm/?action=api-events&api-events-recent=1

All Chat Activity:

/crm/?action=api-events

Optional Fields:

  • api-events-session Limit by session
  • api-events-type Limit by chat event type
  • api-events-visitorsonly Set to 'true' to exclude admin user activity



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